Shipping Policy

Last Updated: July 1, 2026

Thank you for choosing Cayo Trollers. Every lure is handcrafted and made to order in Key West, Florida.

Order Processing

All orders are made to order. Please allow up to 7 business days for your order to be handcrafted and prepared for shipment. Processing time does not include weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

We ship both domestically within the United States and internationally.

Shipping rates are calculated at checkout based on your shipping address, package weight, dimensions, and the shipping method you select.

Domestic Shipping

Delivery times vary depending on the shipping service selected at checkout and your destination.

International Shipping

We proudly ship worldwide.

Please note:

• International delivery times vary by destination and customs processing.
• Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
• International orders are final sale and are not eligible for returns, refunds, or exchanges, except if the item arrives damaged or we shipped the wrong item.

Shipping Delays

While we strive to ship orders on time, Cayo Trollers is not responsible for delays caused by shipping carriers, weather, customs, or other events beyond our control.

Incorrect Shipping Address

Please verify your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. If your order has not yet shipped, we'll do our best to update the address.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date with your order number and photos (if applicable). We'll work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: support@cayotrollers.com